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author=Zeithami, Valarie A
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Services marketing: integrating customer focus across the firm...
by
Zeithami, Valarie A
Bitner, Mary Jo
...
Edition
-
ISBN/ISSN
0072312211
Collation
xxviii, 620 p. ; 27
Series Title
-
Call Number
LEN 658.8 ZEI
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