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Journal of Librarianship and Information Science Volume 43 Number 1 March 2011
1. Web 2.0 in the professional LIS literature: An Exploratory analysis (Noa Aharony)
2. An investigation into customer service policies and practices whitin the Scottish college library sector: A comparison between the customer service exemplars from the scottish college library sector: a comparison between the customer service exemplars from the retail sector with current scottish college library practice
Neil Paterson
3. how to communicate with a machine: on reading a public library's opac
Jarmo Saarti and Jouko Raivia
4. we don't do public libraries like we used to: attitudes to public library buildings in the uk at the start of the 21st century
Alistair Black
5. the importance of pleasure reading in the lives of young teens: self-identification, self-construction and self-awareness
Vivian Howard
6. rachel van riel, olive fowler and anne downes, the reader-friendly library service Reviewed by Alan Bundy
8. jane secker, copyright and e-learning: a guide for practitioners reviewed by Graham P. Cornish
9. sue mckinght (ed.), envisioning future academic library services: initiatives, ideas, and challenges reviewed by Niels Ole Pors
9. julian warner, human information retrieval reviewed by Pauline Rafferty
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