Buku ini memberikan satu ulasan tentang bagaimana membangun paradigma pelayanan bagi para petugas pelayanan (pemerintah maupun swasta/perusahaan), kualitas layanan, kepuasan pelanggan atas layanan yan...
Buku ini berisi studi strategi kemaritiman di Indonesia sejak era kemerdekaan hingga perkembangan terkini. Buku ini berisi enam variabel sebagai patokan dan pijakan analisis: latar belakang situasi; c...
This book will help you to ensure that the effort your organization invest in training and development produces the results you desire....
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AA explorer Britain reveals the rich variety, history and tradition to be discovered in Great Britain, including history and culture; wildlife and environment; where to go and what to see; practical i...
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This is a controversial and thought-provoking work, resulting from a lifetime of detailed research, which challenges the very idea of 'England' and what it means to be English....
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Explaining clearly and concisely the technique of place-name study, this book, as for both the serious local historian and anyone with a passing interest in the subject. One thing is certain, you will...
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